BNRRN aims to ensure that:
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You will be dealt with promptly
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We will respond to your enquiry within five working days or within an agreed deadline
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That you receive a service that is confidential, impartial and objective
We will treat your enquiry in confidence and only disclose your details with your permission.
We will act independently and objectively.
BNRRN will ensure that you receive a service that is based on the most accurate and relevant information.
Staff, volunteers and board of trustees aim to provide a consistently high quality of service through our quality assurance systems and processes.
BNRRN membership and services are usually free as the services provided are funded. However in some cases where service provision is not funded we will make it clear if there will be a charge so that you can make an informed decision.
As part of our continually improving our services, you will be encouraged to feed back your views on the service you have received and how we can improve on these
BNRRN’s vision for London’s Black Asian Minority Ethnic and Refugee (BAMER) sector is to play a fully empowered and effective role in the diverse life of London.
BNRRN creates opportunities for BAMER communities and BAMER voluntary sector organizations to build their capacity for engagement and participation at local and regional levels.
